Troubleshooting sitemap import and automatic scanning issues
Methods to try if pages are not scanning after linking a sitemap to RAMP.
Absent or Malformed Sitemap
If your website lacks a sitemap, don’t panic. It is also common for preview/staging environments to lack sitemaps. Instead of using your sitemap, you’ll just need to import pages into your RAMP account either individually or by uploading a CSV file.
Incorrect Domain
If you’ve added your sitemap but RAMP cannot scan your pages, first check that you’ve entered the correct domain for your website. The domain you entered must match the domain of your sitemap.
If you enter “www.example.com” when your actual domain is “example.com,” RAMP won’t be able to use your sitemap to automatically scan your website. Check the domain you entered to ensure it matches up with your real domain and sitemap.
Extremely Large Sites or Multiple Sitemaps
While Accessible Web RAMP can scan and monitor entire websites, sites with an exceedingly large number of pages may not be able to scan automatically.
If you think your site may be too large to scan automatically, contact us for help setting up your account. With approval, you can override the upper limit on page scans.
Robots.txt Denies Access
Check your Robots.txt file for restrictions or crawl delays that might interfere with RAMP’s ability to scan your sitemap. Sometimes websites will restrict sitemap crawling in their robots.txt file. If your robots.txt restricts access and disallows sitemap crawling, Accessible Web RAMP won’t be able to automatically scan your sitemap.
If your sitemap cannot scan or you don’t see any scanned pages in your RAMP account within 24 hours, contact our team for assistance setting up your account.
Alternative Methods for Importing Pages
You can also import pages individually by URL path or in bulk by uploading a CSV file containing the sitemap paths of the pages you want to add to RAMP.
Additionally, if you’re having trouble adding pages to Accessible Web RAMP, you can always contact us for complimentary onboarding assistance.
If you have a larger website and are trying to use a smaller plan, we recommend adding pages individually to conserve your monthly page scans. Adding pages individually also allows you to prioritize your highest-traffic pages first for scanning.